Job Description: SHELTER COORDINATOR

Reports To: Program and Services Manager

Direct Reports: Intervention Workers (administrative supervisor)

Contract: Full-time permanent, 35 hours per week

Location: Downtown Montreal at the PAQ shelter.  This is an on-site role and cannot be carried out remotely.

Wage and Benefits:
•$41,680 annually
•staff health insurance plan in place for Sept 1, 2020

Job Purpose

Reporting to the Program and Services Manager and working closely with the Finance and Operations Manager, Transition Housing Coordinator and the Intervention Team Lead, the Shelter Coordinator, takes the lead on all administrative aspects of shelter operations, and provides strong support to the Program and Services Manager to ensure quality, culturally-appropriate shelter intervention services.

Duties and Responsibilities

  1. Provide intervention support and coaching to the shelter Intervention team (approximately 40-50% time on the floor).
  2. Produce by mid-month the intervention team schedule for the following month, ensuring full coverage for all shifts.
  3. Build and coordinate an on-call list of intervention workers to provide replacement coverage for gaps in the schedule.
  4. Ensure accurate and timely completion of bi-weekly time sheets for all members of the intervention team.
  5. Coordinate and track all HR-related matters for intervention workers (except performance management; this is the role of the Program and Services Manager).
  6. With the Program and Services Manager, provide support to intervention worker recruitment processes.
  7. With the Program and Services Manager, support the development of culturally appropriate policies and protocols that ensure the safety and well-being of staff and participants at the shelter.
  8. Communicate and ensure compliance of all shelter policies and protocols, including protocols related to COVID-19.
  9. Oversee the supply management of all shelter donations.
  10. Create and oversee a thriving shelter volunteer program that contributes to the overall functioning and well-being of the shelter.
  11. Provide oversite to PAQ outreach activities.
  12. Serve as the point person and liaison within the Intervention team on COVID-19 information about service trajectory, services, cleaning protocols.
  13. Provide support to the Shelter Case Worker and Animator in organizing activities for shelter participants.
  14. Be proactive in monitoring trends and changes in the field of shelter management and homelessness and make recommendations to the Program and Services Manager accordingly.
  15. Produce statistics and reports for the shelter.

Other:

  • Infuses a spirit of excellence and innovation within PAQ culture and working environment.
  • Promotes PAQ’s values at work and externally
  • Other duties, as assigned

Required Values and Attributes

  1. Demonstrate understanding and commitment to reconciliation with Canada’s Indigenous peoples
  2. Personal qualities of integrity, diligence, and dedication to PAQ’s mission
  3. Able to problem solve and demonstrate persistence in resolving issues
  4. High energy, positive “can-do” attitude, with a high degree of flexibility.

Knowledge, Skills and Experience

  1. Knowledge and understanding of the impact of intergenerational trauma and on-going realities in Indigenous communities, urban barriers, and Indigenous social issues.
  2. Minimum 3 years’ experience working in a senior intervention role, preferably within an Indigenous organization, and/or within the homelessness sector
  3. Minimum 2 years’ experience in an administrative coordination role in a community-based organization.
  4. Bilingualism: proficient in spoken French and English; knowledge of an Indigenous language is a significant asset.
  5. Strong IT skills and experience working with databases; able to initiate technological solutions
  6. Strong time management and coordination skills with the ability to prioritize multiple tasks.
  7. Ability to communicate well with team members and use a collaborative approach
  8. Proactive mentoring skills

Required Academic or Other Qualifications

  1. Bachelor’s degree in Social Work, Management, or related field, or equivalent work experience.
  2. Completion of OMEGA or other similar training program is an asset.

Other Requirements

  • Flexible schedule (regular evening and weekend hours)

 

* With equal qualification, Indigenous candidates will be recruited.

Those interested in applying should send a short cover letter and curriculum vitae to the following address: emplois@paqc.org.
Only candidates with the required experience will be contacted.

 

 

 


Job Description: Shelter Intervention Worker

Projets Autochtones du Québec (PAQ) is a not-for-profit organization offering shelter and culturally adapted activities and services to homeless and at-risk First Nations, Inuit, and Métis women and men. Located in downtown Montreal, our centre provides emergency shelter and a hot dinner and light breakfast 365 nights a year for 16 women and 36 men. PAQ’s transitional housing program offers 16 studio apartments for Indigenous women and men at risk of homelessness, or who are in search of a stable living environment. PAQ provides a sense of belonging and trust developed through community events, psycho-social and crisis support, access to legal and health services, and indigenous cultural and arts programs.

As an essential service, PAQ’s shelter will remain open during the COVID-19 outbreak and will extend its operating hours to remain open during the day to protect the most vulnerable members of the PAQ community.

In order to strengthen its intervention team PAQ is adding new day, evening, and night 8-hour shifts to its schedule and is looking for experienced intervention workers to help fill these shifts immediately. PAQ will provide training. The monthly work schedule is published two weeks before the month starts, however ability to also work on an ‘on-call’ basis is helpful.

Responsibilities

Under the supervision of the Services Coordinator:

1. Welcomes and admits vulnerable Indigenous women and men and women wishing to stay at PAQ’s shelter.
2. Provides support and intervention tailored to the needs of participants.
3. Facilitates and fosters group life and the feeling of community with participants.
4. Maintains the stability, security and cleanliness of the premises and ensures compliance with PAQ regulations.
5. Serves meals and ensures the proper functioning of the community room.
6. Intervenes in crisis or emergency situations and responds to the needs of residents according to PAQ procedures and services.
7. Completes relevant documents, statistics and reports.
8. Coordinates household tasks by participants to ensure the cleanliness of the premises.
9. Participates in team meetings and trainings.
10. Provides scheduling flexibility and availability to work replacement shifts.
11. Performs any other task assigned by the Services Coordinator or the Team Leader, if necessary.

Qualifications

1. Minimum experience of six months in the field of intervention, social work, or other similar fields related to helping relationships.
2. Experience living or working with Indigenous communities or people.
3. Bilingualism (functional French and English) + Aboriginal languages ??an asset
4. Education: College studies (minimum)
5. Sense of empathy
6. Problem solving initiative
7. Professional ethics
8. Ability to work in a team
9. First aid certification will be an asset.

Job status and schedule

Part-time position (up to 35 hours per week) according to the schedule established by PAQ.

Salary

$19.00 / hour.

 

* Indigenous candidates are strongly encouraged to apply.

Those interested in applying should send a short cover letter and curriculum vitae to the following address: emplois@paqc.org.
Only candidates with the required experience will be contacted.

 

 

 


Job Description: Shelter Case Worker And Animator

Reports To: Program and Services Manager

Direct Reports: None

Contract: Full-time permanent, 40 hours per week

Location: Downtown Montreal at the PAQ shelter. This is an on-site role and cannot be carried out remotely.

Wage and Benefits:
•$43,680 annually
•staff health insurance plan in place for Sept 1, 2020

Job Purpose

Reporting to the Program and Services Manager and working closely with the Shelter and Transition Coordinators, the Shelter Case Worker and Animator provides critical psycho-social supports to First Nations, Metis and Inuit women and men experiencing homelessness, or at risk, in downtown Montréal.

As case worker (approximately 60% time) the person in this role promotes a healthy lifestyle with shelter users and provides counselling and intervention support on various immediate and longer-term social and psychological issues such as housing, medical care, employment, finances and other basic needs. Conjugal and other forms of violence may be part of the caseload that requires solid crisis management skills. The case worker uses a culturally adapted approach that encompasses Indigenous traditions, culture, and world view.

As animator (approximately 40% time) the person in this role infuses an Indigenous cultural dynamic within the community by planning and organizing a series of regular events, for example: women’s/men’s circles, culturally adapted workshops, outdoor activities, and promoting and developing artistic skills within the community.

Duties and Responsibilities

Shelter Caseworker (60%):

• Provide holistic and comprehensive clinical case management service to shelter participants and outside referrals using a culturally adapted trauma informed approach. Intervention services include:

  • intake assessment
  • accompaniment and referrals
  • goal setting
  • long- and short-term case plan development
  • progress monitoring and follow-up.

• Design with participants intervention or action plans tailored to their individuals needs and that meet their objectives.
• Build knowledge and networks of other partner services, programs, and resources to support referrals, and follow-up.
• Establish a bond of trust with participants through active listening and positive interactions
• Represent PAQ on relevant external committees
• Maintain clinical case files
• Update and manage statistics and produced monthly activity reports.

Program Facilitator:
• Plan, organize and animate enjoyable culturally relevant activities that build community and enhance self-confidence
• Produce reports for activities
• Collaborate with relevant resources and partners

Other:
• Infuses a spirit of excellence and innovation within PAQ culture and working environment.
• Promotes PAQ’s values at work and externally
• Other duties, as assigned

Required Values and Attributes

1. Demonstrate understanding and commitment to reconciliation with Canada’s Indigenous peoples
2. Personal qualities of integrity, empathy, and dedication to PAQ’s mission
3. Able to problem solve and demonstrate persistence in resolving issues

Knowledge, Skills and Experience

1. Minimum 2 years experience working in a similar intervention/social work role or other related fields, preferably within the Indigenous community sector
2. Minimum 1-year experience with organizing, animating and good knowledge of culturally relevant Indigenous activities
3. Bilingualism: proficient in spoken French and English; knowledge of an Indigenous language is a significant asset
4. Outstanding ability to motivate and to inspire others to participate and engage
5. Knowledge and understanding of the impact of intergenerational trauma and on-going realities in Indigenous communities, urban barriers, and Indigenous social issues.
6. Knowledge of various community and governmental services
7. Strong organization and time management skills
8. Ability to communicate well with team members and use a collaborative approach
9. Proactive mentoring and leadership skills

Required Academic or Other Qualifications

1. Bachelor’s degree in Social Work or related field, or equivalent work experience
2. First Aid certificate

Other Requirements

• Flexible schedule (regular evening and weekend activities)
• Driver’s license is an asset

 

Those interested in applying should send a short cover letter and curriculum vitae to the following address: emplois@paqc.org.
Only candidates with the required experience will be contacted.