Building And Operations Coordinator
Building and Operations Coordinator
Finance and Operations Manager
Full-time, temporary: 1 year
PAQ Shelter and other PAQ sites
Annual Salary or
22$/hr + benefits
35 hours per week, 7am to 2pm Monday to Friday with occasional evening or
weekend hours in case of an emergency.
Projets Autochtones du Québec (PAQ) is a not-for-profit organization offering shelter and culturally adapted activities and services to homeless and at-risk First Nations, Inuit, and Métis women and men. Located in downtown Montreal, our centre provides emergency shelter and a hot dinner and light breakfast 365 nights a year for 16 women and 36 men. PAQ’s transitional housing program offers 16 studio apartments for Indigenous women and men at risk of homelessness, or who are in search of a stable living environment. PAQ provides a sense of belonging and trust developed through community events, psycho-social and crisis support, access to legal and health services, and indigenous cultural and arts programs.
The Building and Operations Coordinator is a new role within the organization. In addition to the emergency shelter and the transitional housing, PAQ is also operating a temporary overflow shelter in the Guy Favreau Complex and a pilot manage alcohol program at another location. The Building and Operations coordinator position will be instrumental in ensuring stable and consistent operations at all locations.
Duties and Responsibilities
• Coordinate building management issues (kitchen and food service excluded), including
equipment and maintenance for all sites (PAQ shelter and transition housing PAQ2, MAP/PAQ House)
- Follow up in a timely manner on any items identified by management, staff, participants or the cleaners that require maintenance, replacement or repair; provide recommendations to management when equipment and materials need replacement.
- Ensure cleanliness, orderliness and hygiene standards are respected both inside all buildings, and all outdoor spaces.
- Ensure all equipment is in good order and functioning at all sites
- Ensure all furniture and other materials are maintained in good conditional at all sites
- Oversee the general upkeep of the interior aesthetics of all buildings (interior and exterior) in terms of painting, decorations (permanent and seasonal), gardens, etc.
- Establish and maintain an inventory and replacement schedule of all PAQ furniture and equipment.
- Health and safety
- Fire safety
• Coordinate concierge services at all PAQ sites, including
- Assist overnight intervention worker to ensure PAQ participants vacate shelter by 8h30 with all belongings.
- Assist overnight intervention worker with breakfast service when necessary.
- Ensure all sheets are placed in the laundry bins
- Ensure dorms are cleared of all items;
- Return all kitchen items to the community room (cups, utensils, bowls)
- Support the overnight intervention worker to ensure the community room is left clean and tidy.
• Supply management (including organization and storage) of supplies and donations (e.g. PPE, clothing, linens, cleaning and paper supplies, etc)
- Establish and maintain an effective supply management system with appropriate tools; ensure all staff responsible for using the system are trained.
- Establish and maintain a list of preferred suppliers; occasionally carry out research to update the list to ensure PAQ is using the most cost-effective suppliers.
- Organize and ensure proper storage of donations of clothing and materials
• Coordinate HR recruiting efforts and new employee onboarding
- Support hiring lead with recruitment postings online and through partners
- Assist hiring lead in scheduling interviews
- Ensure all hiring documentation is completed and filed
- Assist in the administrative onboarding of all new employees or employees in new roles
• Assist Finance and Operations Manager in various related administrative tasks
• Reception (door) 9am to 2pm – with back-up from others
Required Values and Attributes
• Demonstrate understanding and commitment to reconciliation with Canada’s Indigenous peoples
• Personal qualities of integrity, credibility, and dedication to PAQ’s mission
• Hands-on, can-do attitude
• Able to multitask, prioritize, work under pressure and meet deadlines
• Ability to maintain a positive attitude in high-stress/fast-paced work environment
• Professional attitude, self-motivated, and ability to be flexible and deal with change
Required Knowledge, Skills and Experience
• Previous relevant experience in two or more of the following fields
- Facilities management
- Supply management
- HR and Administration
- Building maintenance
• Able to perform minor repairs and basic building maintenance tasks is required
• Knowledge of Microsoft Suite (Word, Excel etc.) and Google tools (Google Docs, Sheets etc.)
• Possession of a valid driver’s license
• Must be able to work English and French (written and oral)
• D.E.C. or Undergraduate degree or equivalent experience
• Capability to lift objects (up to 40lb)
Those interested in applying should send a short cover letter and curriculum vitae to the following address: https://bit.ly/2OGlCod
Shelter Intervention Worker
Projets Autochtones du Québec (PAQ) is a not-for-profit organization offering shelter and culturally adapted activities and services to homeless and at-risk First Nations, Inuit, and Métis women and men. Located in downtown Montreal, our centre provides emergency shelter and a hot dinner and light breakfast 365 nights a year for 16 women and 36 men. PAQ’s transitional housing program offers 16 studio apartments for Indigenous women and men at risk of homelessness, or who are in search of a stable living environment. PAQ provides a sense of belonging and trust developed through community events, psycho-social and crisis support, access to legal and health services, and indigenous cultural and arts programs. As an essential service, PAQ’s shelter remains open during the COVID-19 pandemic.
In order to strengthen its intervention team PAQ is recruiting experienced overnight intervention workers. PAQ will provide training. The monthly work schedule is published two weeks before the month starts, however ability to also work on an ‘on-call’ basis is helpful.
Under the supervision of the Shelter Coordinator:
1. Welcomes and admits vulnerable Indigenous women and men and women wishing to stay at PAQ’s shelter.
2. Provides support and intervention tailored to the needs of participants.
3. Facilitates and fosters group life and the feeling of community with participants.
4. Maintains the stability, security and cleanliness of the premises and ensures compliance with PAQ regulations.
5. Serves meals and ensures the proper functioning of the community room.
6. Intervenes in crisis or emergency situations and responds to the needs of residents according to PAQ procedures and services.
7. Completes relevant documents, statistics and reports.
8. Coordinates household tasks by participants to ensure the cleanliness of the premises.
9. Participates in team meetings and trainings.
10. Provides scheduling flexibility and availability to work replacement shifts.
11. Performs any other task assigned by the Shelter Coordinator or the Team Leader, if necessary.
1. Minimum experience of six months in the field of intervention, social work, or other similar fields related to helping relationships.
2. Experience living or working with Indigenous communities or people.
3. Bilingualism (functional French and English) + Aboriginal languages an asset
4. Education: College studies (minimum)
5. Sense of empathy
6. Problem solving initiative
7. Professional ethics
8. Ability to work in a team
9. First aid certification will be an asset.
Job status and schedule:
Part-time position (up to 35 hours per week) according to the schedule established by PAQ.
Salary: $ 19.00 / hour + COVID bonus of $3/hour for overnight shifts
* Indigenous candidates are strongly encouraged to apply.
Those interested in applying should send a short cover letter and curriculum vitae to the following address:firstname.lastname@example.org.Only candidates with the required experience will be contacted.
Site Coordinator And Assistant Coordinator
SITE COORDINATOR or ASSISTANT COORDINATOR (INTERVENTION)
Program and Services Manager
Full-time permanent, 35 hours per week
Downtown Montreal at one of the PAQ homes or shelters. This is an on-site role and cannot be carried out remotely.
The salary rate is determined by the complexity of the site/role and the skills and experience of the candidate.
Projets Autochtones du Québec (PAQ) is a not-for-profit organization offering shelter and culturally adapted activities and services to homeless and at-risk First Nations, Inuit, and Métis women and men. Located in downtown Montreal, our center provides emergency shelter and a hot dinner and light breakfast 365 nights a year for 16 women and 36 men. PAQ’s transitional housing program offers 16 studio apartments for Indigenous women and men at risk of homelessness, or who are in search of a stable living environment. PAQ provides a sense of belonging and trust developed through community events, psycho-social and crisis support, access to legal and health services, and indigenous cultural and arts programs.
PAQ has a growing number of Coordinator and Assistant Coordinator roles available at its different sites and shelters. These sites include:
• the permanent PAQ emergency shelter and community centre
• PAQ2, a temporary low-barrier (high intox) emergency overflow shelter at Guy Favreau complex
• PAQ’s transitional housing
• Managed Alcohol Program Residence
• PAQ House, slated to open at the end of 2021.
Site Coordinators and Assistant Coordinators are senior intervention workers with the essential responsibility of providing guidance, supervision, and coordination for the front-line operations at PAQ sites. Coordinators and Assistant Coordinators have in-depth knowledge of urban Indigenous homelessness issues, and ideally have experience working with alcohol and drug dependencies.
The Coordinator role reports into the Program and Services Manager and works closely with the Finance and Operations Manager. Site Intervention Coordinators have two key responsibilities: 1) the effective administration of the facility and site operations, and 2) oversee the performance of the intervention team to ensure quality, culturally appropriate intervention services.
The Assistant Coordinator reports into the Site Coordinator and supports him or her in two ways: 1) provides on-site intervention supervision and coaching at the site when the Coordinator is not present and 2) takes on a responsibility for a defined set of administrative and operations tasks that will be determined at each site on a case-by-case basis.
Duties and Responsibilities at the Site
1. Create an overall positive and culturally safe environment at the site, ensuring respect, dignity, safety and comfort for participants/residents and staff.
2. Provide intervention support and coaching to the Intervention team at the site (approximately 40- 50% time on the floor).
3. Communicate and ensure compliance of all PAQ policies and protocols, including protocols related to COVID-19.
4. Produce by mid-month the intervention team schedule for the following month, ensuring full coverage for all shifts.
5. Ensure timely and accurate information in the on-line scheduling platform (SLING) time clock for payroll for all members of the intervention team.
6. Coordinate and track all administrative HR-related matters for intervention workers and ensure management is kept informed.
7. Support the Program and Services Manager with performance management of all intervention workers at the site. Provide constructive feedback to Intervention workers and provide additional guidance/training as required.
8. Oversee the supply management (inventory, ordering via the Operations team, storage, distribution) of site consumables and donations.
9. With the Program and Services Manager, provide support to intervention worker recruitment.
10. With the Program and Services Manager, support the development of culturally appropriate policies and protocols that ensure the safety and well-being of staff and participants at the shelter.
11. Provide oversight to all external contractors working on site (cleaning, security, etc.)
12. Provide oversite to PAQ outreach activities.
13. Collaborate and coordinate with government and community partners to extend the services available to the PAQ community with regards to housing, employment, healthcare and justice.
14. Provide coordination and support to the Shelter Case Worker and Animator with participant case work and in organizing activities for participants.
15. Be proactive in monitoring trends and changes in the field of shelter management and homelessness and make recommendations to the Program and Services Manager accordingly.
16. Produce reports and other documents and maintain statistics for senior management, partners, and funders.
- Infuses a spirit of excellence and innovation within PAQ culture and working environment.
- Promotes PAQ’s values at work and externally.
- Other duties, as assigned.
Required Values and Attributes
1. Demonstrate understanding and commitment to reconciliation with Canada’s Indigenous peoples
2. Personal qualities of integrity, diligence, and dedication to PAQ’s mission
3. Inclusive, non-judgmental, and respectful of people from various backgrounds
4. Aware of issues faced by diverse communities: poverty, colonization, racism, homelessness, survival sex work, mental health, substance use, etc.
5. Able to problem solve and demonstrate persistence in resolving issues.
6. High energy, positive “can-do” attitude, with a high degree of flexibility.
Knowledge, Skills and Experience
1. Knowledge and understanding of the impact of intergenerational trauma and on-going realities in Indigenous communities, urban barriers, and Indigenous social issues.
2. Minimum 3 years’ experience working in a senior intervention role, preferably within an Indigenous organization, and/or within the homelessness sector.
3. Minimum 2 years’ experience in an administrative coordination role in a shelter or community- based organization.
4. Minimum 2 years’ experience in a team management or supervisory role.
5. Proficient in spoken French and English; knowledge of an Indigenous language is an asset.
6. Strong IT skills and experience are essential, particularly working with databases; able to initiate technological solutions.
7. Strong time management and coordination skills with the ability to prioritize multiple tasks.
8. Ability to communicate well with team members and use a collaborative approach.
9. Proactive mentoring skills
Required Academic or Other Qualifications
1. Bachelor’s degree in Social Work, Management, or related field, or equivalent work experience.
2. Completion of OMEGA or other similar crisis intervention training program is an asset.
- Flexible schedule (regular evening, overnight and weekend hours)
Those interested in applying should send a short cover letter and curriculum vitae to the following address: email@example.com. Only candidates with the required experience will be contacted.